What are they and how do they work?

Apprenticeships are training programmes designed by employers to give eager applicants the skills and qualifications needed by businesses. They are a combination of on-the-job and off-the-job learning. You can learn and earn so you get new skills and get paid; you can take part in a brand new role or at your existing employer.

With an Apprenticeship you’ll receive accredited qualifications with on-the-job training, paid holidays and widen your opportunities for progression. You will also be given the opportunity to get onto the career ladder in your choice of industry. If you like the sound of being paid to learn then you should enrol onto one of our Apprenticeships.

You are employed to do a job and you enrol on an Apprenticeship. You train towards your qualification through on going work-based learning, evidenced by a portfolio and continual assessments from Tess Group assessors.

An Apprenticeship can take a minimum of twelve months to complete.

our courses

Customer Service

Customer Service Practitioners provide a high quality service to their customers. Their actions influence the customer experience, delivering satisfaction and loyalty for an organisation.

We offer the following Apprenticeships in customer service:

Business Administration

Business Administrators need a highly transferable set of knowledge, skills and behaviours that can be applied across all sectors. This includes small and large businesses alike from the public, private and charitable sectors. The role usually involves working independently and as part of a team, and includes developing, implementing, maintaining and improving administrative services. Business Administrators develop the skills they need to progress towards management responsibilities.

We offer the following Business Admin Apprenticeships:


Apprenticeship in IT User Skills is designed for those with little or no experience in computing for the underpinning knowledge that could aid progress to further education or employment. It provides you with a basic level skills and knowledge that could lead to further education in IT or related areas, as well as underpinning other educational sectors. It can o er those moving into their first job roles the confidence to work e ectively with ICT and deal with tasks that are straightforward or routine.

We offer the following Apprenticeship in IT:


Sales is one of the most in-demand professional sectors in the UK, and there are many more roles where selling skills are an essential part of the job.

We offer the following Apprenticeships in Sales:

Team Leader

A team leader/supervisor is a first line manager with operational/project responsibility for managing a team. They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships.

We offer the following Apprenticeship in Team Leading:


An operations/departmental manager manages teams and/or projects, achieving operational or departmental goals and objectives, They are accountable to senior management. Responsibilities may include creating & delivering operational plans, managing projects, leading & managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

We offer the following Apprenticeships in Management:


The role of a Commis Chef is the most common starting position in many kitchens and in principal the most junior culinary role. A commis chef prepares food and carries out basic cooking tasks under the supervision of a more senior chef.

We offer the following Apprenticeships in Hospitality:


A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole.

We offer the following Apprenticeships in Recruitment: